This is different from customs fees which vary from country to country and often adjust depending on the contents and size of your order. Most preorders include local sales tax which is collected by Scalefast. Unless your order is being shipped to a country on the list above, it is being shipped DDU or ‘Delivered Duty Unpaid’. My international preorder included taxes. If you have any concerns, we'd be happy to review your preorder and clarify. It could be your local sales tax, import fees, or duties converted to USD as applicable. While your preorder total may reflect US Dollars, any tax reflected during checkout is specific to your imported product. Why am I being charged US Taxes on my international preorder? Orders shipped to these countries are DDP: Canada, Brazil This means that Scalefast will collect and pay import fees and Customs duties on your behalf, ensuring timely delivery and limited interaction with your local customs agency. After three unsuccessful attempts, your order will be cancelled.ĭDP stands for ‘Delivered Duty Paid’.
In that email, we will advise you when another attempt to process will be made. If your payment is unsuccessful, we will notify you via email and provide an opportunity to adjust your billing details. If your question has not been addressed, please contact us here. We are working hard to ensure that our UK customers do not encounter any additional import duties or custom fees.
Please note: Parcels being delivered to UK customers may experience some delays due to the new Brexit agreements. Certain very large orders may have their payment collected during checkout. Before they're charged, customers will be notified at their provided email address. Instead, we'll bill most customers shortly before their order is ready to ship. Most customers will not be billed for preorders during checkout. Otherwise, please contact customer support here for assistance. If you have a preorder for which you have not yet been billed, check your confirmation email for self-service options.
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How can I update the information on file for my Preorder? The transaction statement will be labeled Scalefast in your bank account. Moreover, we do not store any payment card information on our servers. It is the guarantee that the transmission of your sensitive information is secure. You can make a purchase with a credit card (including Visa, Mastercard, Discover, American Express), or PayPal (in relevant countries).Īll information sent to the payment service providers is encrypted and protected with the latest SSL technology, most widely used in the world. Until your order ships, you can follow progress for each drop here. Most Secret Lair drops are “Timeboxed to Demand”, meaning your order will ship when it is in stock. Product Replacement, Damaged or Incorrect items.General Product Questions, Billing Questions, Refunds.How can I contact Wizard of the Coast customer service? With that said, if you haven't heard from us in a bit, or you’re seeing others receive their orders earlier, rest assured-we're working hard to get cards into your hands. We’ll also keep you posted if there are any unexpected delays in the process. We know that can feel like a long time, but we’ll let you know when your order is ready to ship out. Between printing, processing, and packing, we estimate it will take six to ten weeks for backordered product to ship out. We also do our best to predict how much of each drop we’ll need ahead of time, but depending on how quickly you order, you might need to wait for more to be produced. We try to keep some in stock and ship orders as we receive them. If you order within that window, we will ship the product when it becomes available. “Timeboxed to Demand” means you have a specific window of time to purchase each drop. Secret Lair - International Women’s Day.Secret Lair - Thalia: Beyond the Helvault.Secret Lair: Wizards of the Coast Presents: After Great Deliberation, We Have Compiled and Remastered the Greatest Magic: The Gathering Cards of All Time, Ever.Secret Lair - Showcase: Zendikar Revisited.Secret Lair - All-Natural, Totally Refreshing Superdrop.Secret Lair - The Astrology Lands: Capricorn.Secret Lair - The Astrology Lands: Aquarius.Secret Lair - The Astrology Lands: Pisces.This article covers some common questions about Secret Lair.įREQUENTLY ASKED QUESTIONS Where can I find details about specific drops? Secret Lair is a Magic: The Gathering brand featuring ultra-collectible card drops showcasing eye-popping designs and never-before-seen art styles. At, you can view current and past sales, and you can sign up to receive email notifications of new drops.
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